Edge Products USB Devices Driver



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Symptoms

Usb

If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.
This article helps you fix the problem.

Prerequisites

You must use administrative credentials to log on to Windows to perform some of the troubleshooting methods that are listed in this article. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.

Resolution

To fix this problem, use the following methods in the order in which they are listed. After each method, check the USB device to see whether the problem is fixed. If the problem is not fixed, try the next method.
This article also includes a workaround that you can try if these methods do not work.

Method 1: Use Device Manager to scan for hardware changes

Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.
To scan for hardware changes, follow these steps:

  1. Click Start, and then click Run.
    Note If you are running Windows Vista, click Start, and then use the Start Search box.

  2. Type devmgmt.msc, and then click OK. Device Manager opens.

  3. In Device Manager, click your computer so that it is highlighted.

  4. Click Action, and then click Scan for hardware changes.

  5. Check the USB device to see whether it is working.

If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2.

Method 2: Restart the computer

If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.
If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.

Method 3: Disable and re-enable the USB controller

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the 'Workaround' section.
To disable and re-enable the USB controllers, follow these steps:

  1. Click Start, and then click Run.
    Note If you are running Windows Vista, click Start, and then use the Start Search box.

  2. Type devmgmt.msc, and then click OK. Device Manager opens.

  3. Expand Universal Serial Bus controllers.
    Note You might have to scroll down the list to find this item.

  4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

  5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.

  6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

  7. Check the USB device to see whether it is working.

If the USB port recognizes the device and if you can use the device, you are finished.
If this method fixed the problem, you are finished. If this method did not fix the problem, go to the 'Workaround' section.

Edge Products Usb Devices Driver Update

Workaround

If none of these methods worked for you, you can disable the Selective Suspend feature. However, be aware that when the Selective Suspend feature is disabled, all USB host controller drivers (and therefore all USB ports and connected USB devices) in the system are affected. Therefore, your computer cannot suspend any USB devices that are connected to it, and the USB devices can continue to use power while connected to the computer. Additionally, the Allow the computer to turn off this device to save power check box does not appear on the Power Management tab for the USB Root Hub.
This section is intended for an advanced computer user.
You can disable the USB Selective Suspend feature as a workaround by editing the registry. The USB device may become unresponsive because of a race condition in the Selective Suspend feature. The Selective Suspend feature suspends the USB device to efficiently maintain battery power by enabling the computer to turn off the USB device. However, sometimes this feature may not correctly wake up the USB device. Therefore, the USB device is unresponsive when you try to use it.
You might want to disable this feature for server products where power management is not important or required.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in WindowsTo disable the Selective Suspend feature, follow these steps:

  1. Click Start, and then click Run.
    Note If you are running Windows Vista, click Start, and then use the Start Search box.

  2. Type regedit, and then click OK. Registry Editor opens.

  3. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINESystemCurrentControlSetServicesUSB

  4. If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:

    1. On the Edit menu, point to New, and then click DWORD.

    2. Type DisableSelectiveSuspend, and then press ENTER.

    3. On the Edit menu, click Modify.

  5. In the Value data field, type 1 to disable the Selective Suspend feature, and then click OK.

Now go to the 'Did this fix the problem?' section.

Cause

This problem may occur because of a timing issue that prevents the computer from detecting the USB device.
Microsoft and the hardware vendors that manufacture the chips that are used for USB have investigated the problem. However, the results were inconclusive because of the intermittent nature of the problem.

Unknown Usb Device Driver Download

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

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This topics in this section describe the class drivers, generic client driver, and the parent composite driver that are provided by Microsoft.

Microsoft-provided USB drivers for controllers and hubs

Microsoft provides these set of drivers:

Microsoft Usb Video Device Driver Windows 10

  • For USB host controllers and hubs. For more information, see USB host-side drivers in Windows. You can develop a custom host controller driver that communicates with the USB host controller extension (UCX) driver. For more information, see Developing Windows drivers for USB host controllers.
  • For handling common function logic for USB devices. For more information, see USB device-side drivers in Windows.
  • For supporting Type-C connectors. For more information, see USB connector manager class extension (UcmCx).

Other Microsoft-provided USB drivers

Device setup classMicrosoft-provided driver and INFWindows supportDescription
USB

Usbccgp.sys

Usb.inf

Windows 8.1

Windows 8

Windows 7

Windows Vista

Windows XP

Usbccgp.sys is a parent driver for composite devices that supports multiple functions. For more information, see USB Generic Parent Driver (Usbccgp.sys).
Biometric

WudfUsbBID.dll

WudfUsbBIDAdvanced.inf

Windows 8.1

Windows 8

Microsoft supports USB biometric devices (fingerprint readers) by providing the Windows Biometric Framework. See the Windows Biometric Framework.

Media Transfer Protocol DevicesWpdusb.sys (Obsolete)

Windows Server 2008

Windows Vista

Windows Server 2003

Windows XP

Note

Starting in Windows 7, Microsoft has replaced the kernel mode component of the Windows Vista USB driver stack (Wpdusb.sys) for Windows Portable Devices (WPD) with the generic Winusb.sys.

Microsoft provides the Wpdusb.sys driver to manage portable devices that support the Media Transfer Protocol. See WPD Design Guide.

USBDevice

Winusb.sys

Winusb.inf

Windows 8.1

Windows 8

Windows 7

Windows Vista

Windows XP with Service Pack 2 (SP2)

Winusb.sys can be used as the USB device's function driver instead of implementing a driver. See WinUSB.

Microsoft-provided USB device class drivers

Microsoft provides drivers for several USB device classes approved by USB-IF. These drivers and their installation files are included in Windows. They are available in the WindowsSystem32DriverStoreFileRepository folder.

See, USB device class drivers included in Windows.

Related topics

Edge Products Usb Devices Driver Downloads

Universal Serial Bus (USB)
USB Driver Development Guide